Happiness Guarantee

The By Liv Happiness Guarantee

Your joy matters here.

At By Liv, everything I create is lovingly handmade — with care, intention, and a whole lot of heart.

I want you to feel that love, joy and connection every time you open a By Liv package — whether it’s a special pair of Affirmation Earrings, our limited edition Hand Painted Earrings, your Mystery Box, one of our beautiful Earring Boards, or any of the other lovingly made pieces I create.

✨ That’s why every order is backed by my Happiness Guarantee.

If something isn’t quite right — if an item arrives with an issue, or it’s not what you expected — please reach out within 14 days of receiving your order.

✨ Together, we’ll make it right — whether that means a replacement, an exchange, or a refund.

✨ I want you to be delighted with every piece you welcome into your life.

Because at By Liv, this is about more than earrings. It’s about creating small moments of joy — and you should feel that from the very first moment you unwrap your order.

✨ Please note: Because every piece is handmade, slight variations in colour, pattern or finish are part of the charm of artisan jewellery — no two pairs are exactly alike, and that’s what makes them so special!
✨ However, if anything slips through that I wouldn’t be proud to wear myself, rest assured — I will look after you 💛.

If you have any concerns, simply contact us at: hello@bylivonline.com within 14 days of receiving your order.

✨ I’m here to help — and I’m so grateful to have you as part of the By Liv community.

With love,
Liv 💛